Summary of Microsoft account has been locked
- How to retrieve a blocked email account?
- How to view blocked email accounts?
- How do I access a locked email account?
- How to recover blocked emails on iPhone?
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AI Overview
AI Overview
To access a blocked email account,
identify the cause (e.g., suspicious activity, wrong password), then use the provider’s recovery process to verify your identity via phone or backup email. Use Gmail’s recovery tool or Microsoft’s ACSR form from a known device/location. If necessary, contact support and be prepared to provide account details.
Steps to Regain Access
Initiate Recovery: Visit the email provider’s login page (Gmail, Outlook, Yahoo) and click the “Forgot Password” or “Need help signing in” link.
Verify Identity: Use your pre-configured security methods, such as receiving a code via text message, an authenticator app, or a recovery email address.
Use Account Recovery Forms: If you cannot use the standard password reset, use the specific recovery forms for your provider:
Google: Utilize the account recovery form from a frequently used device or IP address.
Microsoft (Outlook/Hotmail): Use the Account Customer Service Representative (ACSR) form.
Submit Appeals for Disabled Accounts: If the account was disabled for violating policies, look for a “Request Review” or “Start Appeal” option on the sign-in page.
Contact Support: If automated recovery fails, contact the provider’s support team to guide you through manual verification.
Tips for Successful Recovery
Use Known Networks/Devices: Submit forms from a computer or phone you frequently use to log in.
Provide Details: Be prepared to list recent password attempts, folders created, or email subjects of recent messages to prove ownership.
Check Information Accuracy: Ensure you are using the correct domain (e.g., .com vs .co.uk).
Common Reasons for Lockout
Too many failed password attempts: The system locks the account to prevent unauthorized access.
Unusual activity: Accessing the account from a new location, device, or IP address.
Violation of terms: Spamming or policy breaches can lead to temporary or permanent disabled status.
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Microsoft account has been locked
Applies To
If you tried to sign in to your account and received a message that it’s been locked, it’s because activity associated with your account might violate our Terms of Use.
How to unlock your Microsoft account
To unlock your Microsoft account, sign in at account.microsoft.com to get a security code.
Tips:
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You can use any phone number to request the security code.
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The phone number doesn’t need to be associated with your account.
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The phone doesn’t need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages.
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You may have to create a new password. Read tips on how to create a strong password.
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If you see “That Microsoft account doesn’t exist” error message, use the Microsoft account sign-in helper.
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If you can’t sign in, use the Microsoft account sign-in helper.
If you don’t see the Next option when you sign in, your account has been locked due to suspicious activity or for violating of Microsoft’s Terms of Use agreement.
For help reinstating your account, select the link in the window that begins with aka.ms/. Follow the instructions provided. Once we receive your information, we’ll review the request to unlock your account.
Important:
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After you submit the form, a Microsoft Online Safety support agent will review it and contact you by email. Please do not submit additional requests, as this may slow down our response time.
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To protect your account and its contents, our support agents and advocates can only send password reset links or access and change account details when you submit the account reinstatement form.
You can use any phone number that can receive text messages; it doesn’t need to be associated with your account.
We won’t use or give out the phone number, and the code sent to it will expire after 10 minutes.
This means you could use a friend or work colleague’s phone without compromising your account security.
The quickest way to get your account unlocked is by requesting and entering a security code online. If you haven’t tried unlocking your account online, we recommend you start there.
Tip: If your security code doesn’t work, make sure you enter the numbers in the body of the message, and not the numbers in the header.
If you see a “usage limit exceeded” error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we’ve detected something suspicious about the phone number.
Why is my Microsoft account temporarily suspended?
Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:
Malware, phishing, and other harmful activities
Microsoft forbids the use of our services for:
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Malware: Sending intentionally unwanted or harmful code or software.
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Phishing: Stealing private information from others by tricking or spoofing them into providing it.
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Interfering with, harming, or spoofing Microsoft networks, services, or other systems.
Spam
Spam takes many forms. Don’t use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content.
Tips:
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Don’t send unsolicited promotional or commercial content.
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Don’t send content to people you don’t know or to many people at the same time.
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Don’t use programs, scripts, or bots to create Microsoft accounts.
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Don’t spoof or reuse information across multiple accounts when signing up.
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Don’t create or use multiple accounts to violate Microsoft policies.
Need more help?
Can’t sign in?
If you can’t sign into your Microsoft account, most issues can be identified by our sign-in helper tool.Sign-in helper
Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
Important: To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details.